The rate card below is for work you request outside of any ongoing fixed costs. Any urgent requests or outside business hours are charged at a higher rate based as outlined below.
It is important to note, Quantum's true product is time. 95% of what we do is time based with no product cost included. This means we charge for any output of time we provide to clients.
Urgent Rate (within 4 hours) + 2.5 times standard rate | $425 |
Outside of business hours | $425 |
Rate Card | Hourly rate + GST |
Monthly Retainer (see below) | From $340 monthly |
General Website Updates (per hour) | $170 |
Digital Marketing (per hour) | $199 |
Strategy work | $299 |
Training (per hour) | $170 |
Email Setup/Troubleshooting (per hour) | $170 |
Less than 24hr turn around + 1.5 times standard rate | $255 |
See important additional pricing notes below.
We have a minimum charge as no matter how seemingly small or quick the work, it still uses our time and paid staff to perform the work.
And many small tasks coupled together actually take longer to organise, prioritise and manage than larger tasks.
Quoting is not always simple to calculate and takes time, and at times due to multiple unexpected complexities, where we commit to a fixed cost, we lose money as with technology some things don't go as smoothly as we expect and it takes us more time.
Also as an example, a quote could take us 30 minutes to calculate, for 1.5 hours work. That means we either charge you 2 hours for that work, or we lose 30 minutes of revenue.
Quite simply we charge for everything that requires our time. Some examples are:
If you have just had a site go live with us, we do not charge for correcting something that was in project scope, but once some months pass, should support be required, this will be chargeable, as more often than not, we still need to go over old project notes, emails, specs etc to work out what happened, and all of this takes longer than doing at the time of a project.
We understand at times it is unavoidable for our clients to need urgent work done.
It is however rare for us not to be busy. As such, urgent work requires management to rearrange schedules, push other jobs, and paying staff overtime. In some cases pulling in higher paid staff or contractors to fit in all our work and meet all our deadlines and obligations.
This is quite industry standard to charge in this way.
Many business lack the resources (due to lack of staff or staff leaving and access being lost) to properly manage their website and digital assets and find having us do it for them great for peace of mind.
And quite simply, as far as a website goes, the most effective websites are not ‘set and forget’, but improve and grow and improve over time.
We have flexible packages available to suit each business.
Posted on: 07 March, 2023
Posted on: 06 July, 2022