As leading virtual agent consultants, Quantum will help you understand, plan, develop and implement chatbots to achieve your business goals. We provide chatbot proposals and project plans by understanding your problems and identifying direct solutions. From strategic research to planning and development, our range of consulting services ensure successful outcomes for all our clients. Our consulting services include:
- Chatbot Selection - At Quantum, we know that the first step to creating a successful chatbot is conducting relevant and extensive research on your business and your target markets. We work hard to identify and understand your goals before we draw up proposals or provide training. We help you in this initial selection process to find the right bot as choosing the wrong one can be expensive and timely.
- Scripting/Development - The scripting/development stage of chatbots creates the right foundation for your business, to allow the chatbot to service your needs. As leading chatbot consultants we help you understand the needs of your customer and the stages of buyer journey. This sets the foundation on which your team will be trained to structure questions and answers for your online chatbot.
- Chat Bot Setup and Training - The work and time involved in setting up a chatbot can be timely and challenging. That's why we provide first-hand training to help create your bot with custom configurations and features.
- Testing - As chatbots will eventually become the face/representation of your business - it’s important to test them before introducing them across any platform. At Quantum we help put your virtual agent through a significant number of scenario tests before its implementation to ensure its imminent success.
- Implementation - Choosing the platform in which your virtual agent will appear on, is an important and crucial step for its success. We provide professional insights and proposals to help you decide on a platform and ensure its smooth implementation.
- Analytics - Quantum provides you with weekly/monthly analytics and chat log reports to help you keep up with your bots performance and constantly improve its skill set.
It’s important to keep in mind that chatbots are a form of artificial intelligence just emerging from its infancy stages. So become first movers in your industry by adopting this form of cutting-edge technology and leap ahead of your competitors!