Imagine you had a virtual agent that could take care of your customer support 24/7 while reducing your staffing cost and driving conversions by growing your business at the same time. Interested? Well, that is exactly what artificial intelligence is assisting businesses all around the world to do.
At Quantum we keep up with the advancing technology around us and want to help you do the same for the benefit of your business! We believe in the power that AI technologies have in changing the world. By aiding in the implementation of chat bots, we strive to help you achieve first mover advantages and become leaders in your market rather than falling victims to technological disruption.
We specialise in helping you integrate virtual agents into your online business platforms to help achieve solutions and business goals more efficiently and effectively.
Virtual Agent Chatbot
Virtual Agents are interactive artificial intelligence chat bots that offer an easy and effective way to help provide front line customer support on your website.
Why have a virtual agent?
- Efficient and Time Savvy - Virtual Agents are always there to help your customers when you’re not. 24 hours a day. 7 days a week. These bots are awake when you're asleep. Talking to customers while your employees are on their lunch breaks. And helping engage customers over the weekend and increasing your sales and support.
- Cost Saving - Did you know that Chatbots are predicted to save businesses more than $8 billion every year by 2022? (IBM, 2017). A major area in which chatbots can help save money include HR costs relating to customer service staffing. Just think about it - You’re bot will never pull mysterious sick leave, go on maternity leave or have a holiday. So you never have to worry about ongoing HR costs.
- Ability to Respond Immediately - Unlike previous modes of customer service e.g. submitting an enquiry, lodging a complaint, or spending hours waiting for someone on the phone; chatbots provide your customer with immediate responses. This reduces the chances of losing a customer at the awareness and consideration stages of their buyer journey. It also helps retain return customers who have any queries they want to address. In the current day and age, customers seek fast, instant answers; and your Virtual agent can do exactly that.
- Help make Conversions during buyer phases - From aiding customers in finding pages, providing answers and even helping in their decision making – chatbots can take care of all of this for you. By proactively engaging with customers across the whole website, chatbots can increase customer retention rates, decrease cart abandonment and aid in converting a customer.
- Provide Customer Insights - The recorded chat logs of virtual agents can act as a key source of customer insights, providing your business with first-hand knowledge on customer queries, needs, and insights. Thus, when used efficiently, virtual chat bots can help drive continuous improvement in your business on how to better suit your customers' needs and thus increase profit in the long run.